COVID-19: HOW TO VISIT AND WHAT TO EXPECT
Thank you for your patience and support as Kluge-Ruhe closed to help stop the spread of COVID-19. We are excited to have reopened and we remain dedicated to providing you with a safe visitor experience. Below is a list of frequently asked questions that will help you make decisions about visiting Kluge-Ruhe.
When will Kluge-Ruhe reopen?
Kluge-Ruhe has been open since August 26. The experience of visiting is slightly different because reservations are required, but many visitors have remarked upon how safe they felt and how nice it was to have the museum completely to themselves!
Are there different days/hours of operation?
Because we will be doing more extensive cleaning each morning, some of our hours have changed:
Tuesday: 10:30 am – 4:30 pm
Wednesday: 10:30 am – 4:30 pm
Thursday: 10:30 am – 8:00 pm
Friday: 10:30 am – 4:30 pm
Saturday: 10:00 am – 4:00 pm
Sunday: 1:00 pm – 5:00 pm
Will you be open over the holidays?
Yes! This year, we’ll have expanded hours over the holidays. Over Thanksgiving, we’ll only be closed on Thanksgiving Day but will otherwise be open with regular hours. Over the Winter Holidays, we will be closed on December 24, December 25, December 31 and January 1, but will otherwise be open for regular hours. We will also be open on Monday, December 28 even though we are typically closed on Mondays. The reservation system is currently open for holiday reservations.
Will I have to wear a mask when visiting Kluge-Ruhe?
Yes, face covers have been shown to significantly reduce the likelihood of infection, especially when combined with social distancing. Masks must completely cover your nose, mouth and chin. Disposable masks are being provided to museum visitors who arrive without them. All staff and volunteers are also required to wear masks.
What precautions is the museum taking to ensure the well-being of visitors, employees and volunteers?
- Visitors will only be permitted to visit if they make a reservation. This will entitle a party of up to 8 people to have the museum’s galleries completed to themselves for 30 minutes. Your party can include anyone with whom social distancing is not necessary.
- We have increased the cleaning and sanitization of the museum’s facility with special attention to high-contact areas.
- Separate locations for entering and exiting the museum are established. Visitors will now enter the museum through the main entrance at the front of the building as usual, and exit at the ADA entrance on the side of the building (exceptions will be made for visitors needing ADA access). Visitors will not be permitted to backtrack through the museum during their visit.
- All employees will be required to wear masks. All visitors will be required to wear masks too; disposable masks are provided to visitors who do not bring their own.
- Gloves and hand-sanitizing stations are available at multiple locations throughout the museum.
- Visitors will be asked to maintain six (6) feet of physical distance between themselves and staff while inside the museum.
- To minimize contact, the library and interactive stations will be closed, but the gift shop is now open.
- Upon entering the museum, you will receive a prepared packet with all of the literature you may be interested in reviewing.
- To protect visitors, volunteers, and staff, a clear acrylic partition is installed at the front desk.
Is admission still free?
Yes, admission to the museum is completely free and open to the public, but a reservation is required.
How do reservations work?
To help maintain physical-distancing standards, entrance to the museum will be timed in 30 minute increments for parties up to 8 people. Your party can include anyone with whom social distancing is not necessary. During the thirty (30) minutes of your reservation, your party will have the museum’s exhibitions completely to yourself, which will ensure social distancing. If you feel thirty minutes will not be enough for your visit, we encourage you to reserve two thirty minute reservations back-to-back. Visitors who need access to the ADA entrance will also be asked to reserve two 30-minute reservations back-to-back to ensure there is no interaction between parties. You will be asked to provide contact information for each family in your party for contact tracing purposes. Click here to make a reservation.
How often is Kluge-Ruhe cleaned and sanitized?
The museum is cleaned daily, while high-touch areas and restrooms are cleaned at regular intervals throughout the day.
What exhibitions will be on view?
Can group tours be scheduled?
In keeping with physical distancing standards, group tours cannot be scheduled at this time. We are pursuing various options to make this possible in the future. In the meantime, the front desk attendant will find you during your visit to answer any questions you may have.
How are public classes, programs, events, performances, and tours affected?
All of our programs are currently being offered online via Zoom or our YouTube channel. Click here to see our calendar of upcoming events.
Will the Kluge-Ruhe gift shop be open?
The gift shop is now open for the holiday season! We have an extensive array of merchandise this year. You can also purchase select items from our gift shop at the UVA Bookstore here.
Will the Kluge-Ruhe Library be open?
Not right now. We are hoping to reopen the library soon by appointment only.
What if I need special access?
The museum galleries are wheelchair accessible. A wheelchair is available for public use upon request, and we have stools and chairs with backs should you need them. If you need special access, please reserve two 30 minute reservations back to back. There are double doors that control the climate between galleries; please call us when you park so we can open these doors for you. There is one handicapped parking spot on the circular driveway to the left of the main entrance. After parking, follow the brick sidewalk to the non-stair entrance on the right side of the main entrance. We have two ADA restrooms.
Service animals are permitted in all public spaces of the museum. Emotional support animals are not permitted. There is a baby-changing table in one of the public restrooms. When you enter the museum, turn left, walk down the hall, and it’s the restroom on your right.
If you need special access of any kind, please contact us via email or phone (434-244-0234) before your visit. See our Blue Trunk Foundation page for comprehensive information about our accessibility.
Is there anything else I need to know?
Please be advised that pets are not permitted in the building. Food and drink are not permitted in the galleries. Photography is permitted as long as a flash is not used and the images are for personal use only.
We encourage you to continue to follow the precautions outlined by the Centers for Disease Control. You may also visit the Virginia Department of Health for information as it pertains to the Commonwealth of Virginia. In general, heed the advice of health professionals and stay home if you are sick.
If you have any questions or concerns about the museum’s operating status, contact email@example.com or call 434-244-0234.